Raise and track tickets
Residents raise complaints from the app and see their status.
Complaint management system for apartments and societies
In many societies, complaints are raised in WhatsApp groups where they get buried, forgotten or argued about. Residents feel ignored, and committee members feel overwhelmed because they cannot see which issues are still open.
SocietyOS turns every complaint into a ticket with an owner, a status and a history. Residents see progress, the committee sees what is pending, and nothing slips through the cracks. It brings calm and transparency to resident communication in societies across Pune.
Key features
Clear ownership
Each complaint is assigned to a staff member, vendor or committee member.
Categories and priority
Sort plumbing, electrical, security, housekeeping and more, with urgent items first.
Resolution history
Every action is recorded, so recurring problems are easy to spot.
How it works
01
Set categories
The committee chooses complaint types and who handles each.
02
Invite residents
Residents start raising complaints from SocietyOS instead of chat groups.
03
Close the loop
Staff update status, and residents are notified when issues are resolved.
Frequently asked questions
Why use complaint software instead of WhatsApp?
Tickets do not get buried; each has an owner, a status and a record, so residents see progress.
Can complaints be assigned to vendors?
Yes. Complaints can be assigned to staff, vendors or committee members.
Can residents see the status of their complaint?
Yes. Residents see updates and are notified when it is resolved.
Does it help find recurring problems?
Yes. History by category and location shows repeating issues, such as a leaking line.
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